Provide a strong leadership to manage the activity of the team in order to guarantee the quality of customer service.

Duties & Responsibilities

• Responsible for the product regulatory and testing requirements in Restrict substance for all market (especially for EU and US market), including apparel/footwear/accessory products.
• Closely track changes in EU/US market product RS regulations and communicate relevant standards, requirements and policies to global team and customers
• Design and deliver the service solution including (technical, process, workflow and KPI) for new client and new program. Work with operation to ensure service delivery performance.
• Perform gap analyses between service required vs. standard offer provided for new clients
• Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
• Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies
• Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams
• Review program performance regularly with the client and key account manager
• Handle client complaints and facilitate resolutions real time
• Lead program change management using program design best practices

Skills & Requirements

• Strong background in technical sciences for Analytical, and US/EU Market RS requirement
• Strong knowledge in applicable product safety standards and norms, testing procedures
• 5-8 years of work experiences in product safety/conformity
• Strong background in product safety, and consumer protection law
• Good understanding in product development, supply chain management processes
• Good communication skills (verbal, writing) in English and Mandarin.

上班地址：闵行区光华路168号