Position Description: We are Lenovo! We are also the largest PC Company in the World at the moment. We are a multi-billion global Fortune 500 company and a leader in providing innovative consumer, commercial and enterprise technology. Lenovo's business is built on product innovation, a highly-efficient global supply chain and clearly defined competitive strategy. Its product lines include a full range of commercial and consumer PCs, servers & storages and workstations and a family of mobile internet devices including smartphones, tablets and convertible products. Do you feel ready for your first step towards customer service and communication role? Become a Customer Experience Analyst – Ratings & Reviews in our Global eCommerce Team! As eCommerce Customer Experience Analyst -– Ratings & Reviews You will: \- Management of reviews platform \- Answering reviews publicly and privately, coordinating Customer Support, Escalations, and Aftercare \- Activity reporting & Customer insights \- Platform development \- Assist in resolving day to day customer satisfaction cases with the external vendor managed customer service team. \- Manage and resolve escalated situations quickly. \- Analyse customer satisfaction feedback to identify and prioritise customer pain points and develop plans to address root cause issues. \- Support decision making through informed conclusions based on data analysis. \- Work with extended and vendor teams to implement short, medium, and long- term customer experience improvements \- Contribute to continuous process review and improvement to ensure continued efficiencies. \- Assist in driving operational efficiency with improved processes for the business. Organization You will report to Sr. Ops Manager supporting customers in EMEA. You will participate in weekly collaborative planning calls and meetings. #### Position Requirements: Outstanding communication skills - written and oral; ability to analyse data problems through multiple systems \- Experience in customer experience / customer satisfaction / ratings & reviews required \- A good understanding of web systems is advantageous. \- Previous experience with extended EMEA teams and vendor teams \- Ability to inform and influence groups. \- Ability to meet and exceed quarterly and annual metrics & targets. What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package We are looking forward to discussing this position with you soon! Base gross monthly salary from 1500 EUR, depending on experience + variable part We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.