Position Description: Do you feel ready for your first step towards customer service and communication role? Become Customer Experience Analyst in our Global eCommerce Team! As eCommerce Customer Experience Analyst You will: \- Assist in resolving day to day customer satisfaction cases with the external vendor managed customer service team. \- Manage and resolve escalated situations quickly. \- Report on weekly/monthly customer satisfaction feedback trends. \- Analyse customer satisfaction feedback to identify and prioritize customer pain points and develop plans to address root cause issues. \- Support decision making through informed conclusions based on data analysis. \- Work with extended and vendor teams to implement short, medium, and long term customer experience improvements \- Contribute to continuous process review and improvement to ensure continued efficiencies. \- Assist in driving operational efficiency with improved processes for the business. Organization You will report to Senior Operations Manager, EMEA eCommerce. #### Position Requirements: \- Outstanding communication skills - written and oral; ability to analyze data problems through multiple systems \- Experience in customer experience / customer satisfaction required \- A good understanding of web systems is advantageous. \- Previous experience with extended EMEA teams and vendor teams \- Ability to inform and influence groups. \- Ability to meet and exceed quarterly and annual metrics & targets. Base gross monthly salary from minimum 1150 EUR and above, depending on experience + variable part 12% of your annual earnings. What Lenovo can offer you: • 3 sick days per year • Additional vacation days • 100% sick leave compensation up to 2 months per year • A broad selection of soft / hard skills trainings and individual mentoring • Employer contribution to the Third Pillar Pension System Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.