Responsibilities: 

Project Management include but not limited to project planning, coordination and supervision

Responsible for Call Centre migration

Vendor management

Testing strategy planning

Manage implementation in Data Center

Troubleshooting for customer reported problem

Requirement:  

Diploma or Degree in Computer Science or equivalent

At least 4 years working experience with Voice/Contact Centre background (Server background will also be considered)

Experience in Multimedia Contact Center solutions such as Genesys platforms and SIP voice gateway 

Solid experience on Oracle SBC and Nuance is preferred

Willing to work under pressure and odd hours working

Good interpersonal and communication skills

Analytical, consulting, troubleshooting, communication and documentation skills

Good team player, proactive, self-motivated and open-minded

Proficiency in spoken and written in both Chinese and English

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address by clicking 立即申請 

For more job opportunity, please visit our website: www.clts.com

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