Why Cisco?

We change the world, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

The Technical Consulting Engineer (TCE) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings.

The TCE is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The TCE shares knowledge and best practices throughout the GVE Community.

Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The TCE works in a pooled fashion supporting requests from Korea or Globally.

Reports To: SEM

Metrics: Response time/Case Keep Rate/Customer Satisfaction/Service Upsell

Qualifications: Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.

Key Responsibilities:

Identify Opportunities

? Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell.

Qualify Opportunities

? Use good judgement to assess the Request and uncover the true scale, business need and timescales of opportunities. And upsell the current engagement to a SE As A Service (SEaaS) engagement.

Develop and Present Solutions

? Develop Bill of Materials (BOMs) and answer highly complex product inquiry from the customers. Assist in addressing technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.

? Leverage High Value services: Demos (dCloud) and Design Assistance

Close:

? Work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity.

Personal and Organizational Development

? Passion for helping others. Perform specialized training on SME products as requested.

? Help new product/services launch.

? Time management.

Queue Management

? Case handling – Prioritize cases as suggested by GVE AI based case assignment algorithm “Skill Based Routing”

? SLA – Assure Response to Requester time is met.

? Monitor practice queue & provide feedback as issues arise.

Practice Excellence:

? Become the SME – achieve Deep dive technical expertise within Specialization.

? Practice Performance – contribute to the development of the practice.

? Ability to anticipate / gather / consolidate trends and communicate to Architecture Lead.

? CSAT – Encourage survey participation and follow up when LSFU is encountered.

? All requests must have existing Case and if needed a Deal ID.

Technical Excellence:

1. Performs & represents the network design activities with minimal assistance, effectively engages extended team for support.

2. Strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry. Ability to apply this knowledge to address customer/partner network requirements.

3. Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.

4. Exposure to Remote Support and Collaboration processes/methodologies - preferred.

5.Cisco Architecture & Technology Knowledge:

a. Candidate must be familiar with Cisco’s Collaboration portfolio including Collaboration voice and video infrastructure (CUCM, Unity Connection, Gateways, Expressway) and endpoints, conferencing solutions (Cisco Meetings Server, TMS), Cloud Solutions (Webex, Webex Teams) and Contact Centre Express for mid-sized call center opportunities.

b. Must be comfortable in pitching the business benefits of Collaboration solutions, requirement gathering and designing solutions to address customer’s business needs.

c. Must be comfortable demonstrating capabilities of Webex platform and room devices.

d. Must be familiar with Collaboration Flexplan, Workspace and user connect licensing models.

e. Ability to upsell and cross sell products across Collaboration architecture.

6.Good understanding of IP Routing fundamentals and LAN Switching.

Who You Are

Basic Qualifications:

? 1 to 2 years of experience with IT infrastructure

? 1 to 2 years of design & implementation experience

? Customer facing experience within presales or consulting

? Presentation and communication skills both in Korean and English

? Demonstrated ability to adapt to new technologies and learn quickly

Technical Qualifications (must have good skill set in 2 of the following or more):

? Experience on Cisco Collaboration Infrastructure

? Experience on Cisco Collaboration Endpoints and Room devices

? Experience on Cisco Webex Technologies

? Experience on Cisco Contact Center Solutions

上班地址：沙河口区软件园

思科公司是美国最成功的公司之一。1984年由斯坦福大学的一对教授夫妇创办，1986年生产第一台路由器，让不同类型的网络可以可靠地互相联接，掀起了一场通信革命。思科公司每年投入40多亿美元进行技术研发。过去20多年，思科几乎成为了“互联网、网络应用、生产力”的同义词，思科公司在其进入的每一个领域都成为市场的领导者。
1990年上市以来，思科公司的年收入已从6900万美元上升到2008财年的395亿美元。目前，思科公司在全球范围内的员工超过了65,000名。在2009年《财富》美国500强中排名第57位，并第8次当选《财富》全球最受尊敬的企业。思科公司还获得了“2008年全球品牌百强”第17名的殊荣。
思科公司目前拥有全球最大的互联网商务站点，公司全球业务90％以上的交易是在网上完成的。思科坚信：互联网将改变人们的工作、生活、学习以及娱乐的方式，并且让诸多领先企业与合作伙伴成为“全球网络经济”模式的受益者。在《财富》全球500强企业中，已有包括沃尔玛（wal-mart）、埃森克美孚（exxon mobil）等300多家企业成为思科的成功客户，了思科的***实践经验。

思科在中国 (cisco china)
思科于1994年进入中国市场，目前在中国拥有员工超过3000人，分别从事销售、客户支持和服务、研发、业务流程运营和it服务外包、思科融资及制造等工作领域。思科在中国设立了18个业务分支机构，并在上海建立了一个大型研发中心。
2007年11月1日，思科公司董事会主席兼首席执行官约翰·钱伯斯（john chambers）访华时宣布，计划未来三至五年内在中国承诺投入160亿美元，其中包括本地采购方面的显著提升，并增加在教育、思科融资租赁、研发、直接和间接投资以及销售和服务运营等方面的投入。
2008年4月16日，思科董事会主席兼首席执行官约翰·钱伯斯再次访华，在北京宣布了思科在中国的下一阶段公司发展战略和蓝图。作为“创新及可持续发展”战略的重要一步，思科将继续加强与中国产业的合作，并与中国在经济、社会及环境等各个层面的发展目标相契合。在钱伯斯访华期间，思科与国家发展和改革委员会及商务部分别签署合作备忘录，包括加大在研发、教育、采购、投资和培训等方面的投入。
除了技术研发和业务推进，思科还致力于激发中国本土的创新文化，思科已经针对中国本土的50多家企业投入了7亿美元，并将在未来五年增加3.5亿美元相应投入。同时，思科公司也十分重视帮助中国教育和培养网络人才。到目前为止，思科已在中国各地的70个城市拥有200多所网络技术学院，总共有10万多名学生得到了培训。
2010年1月, 思科宣布将把亚太区及日本区重新划分为三个大区，以更好地促进该地区各市场的战略制定和资源投入。作为原亚太区组成部分的中国内地、香港和台湾，将组成独立的思科大中华区。鉴于中国经济发展的规模和增长速度，以及思科对中国业务的重视程度，单独设立大中华区是思科中国战略的又一重大举措。
思科的文化
质量第一 顾客至上
超越目标 无技术崇拜
节约 回馈 / 信任 / 公平 / 合作
团队精神 时常变革
乐在其中 驱动革命
充分授权 公开交流
思科的愿景
多年来， 思科的愿景就是改变世界工作、生活、娱乐和学习的方式。 我们的愿景现在更有意义。 互联网发展至今，思科功不可没。 首先， 我们注重连接性。 现在， 我们正向万联网过渡—一个我们可以通过连所未连创造前所未有价值的时代。
万联网是全球现象，正在推动着思科和我们客户的最大市场转型。 这包括智能地连接人员、流程、数据和物品。 这是互联网上万物聚合之处，将使网络连接具有前所未有的关联和价值。
要帮助我们实现这个愿景， 请与我们同行。

思科大中华区人才招聘网站：http://www.cisco.com/web/cn/professional/index.html