Vice President, Propositions Development
HANG SENG BANKHong kongUpdate time: October 21,2020
Job Description
Customer Propositions and Customer Management
We are currently seeking a high caliber professional to join our department as Vice President, Propositions Development.
Principal responsibilities
- Assist to design and strengthen value propositions for Prestige Signature, Prestige, Preferred and strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
- Plan and lead the implementation of proposition-related projects or initiatives to enhance segment awareness and expand market share
- Review customer journeys in collaboration with internal teams to drive effective engagement and stickiness
- Orchestrate and collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach
- Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
- Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
Requirements
- University degree in Business Administration, Marketing or other relevant qualifications
- Minimum of 5 years' retail banking experience, solid experience in managing customer segment will be an advantage
- With excellent communication and influencing capability, able to drive a diverse group including internal and external partners
- Positive, flexible and self-motivated individual with good project management and interpersonal skills
- Customer centric mindset and ability to manage complex interactions effectively
- Strong business acumen and analytical skills
- Advocate of openness, able to create a cohesive teamwork and inspire others
- Ability to bring divergent ideas to create new and valuable solutions
- Proficiency in both English and Chinese
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