Vice President Customer Relations Commercial Banking - Business Banking
HSBCKowloon City, KowloonUpdate time: July 31,2019
Job Description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
We are currently seeking a high caliber professional to join our team as Vice President Customer Relations Commercial Banking .
Principal responsibilities
- Support initiatives which enhance customer experience and support increased sales, retention and expansion of client relationships
- Monitor metrics and performance indicators to monitor service quality levels and make suggestions for remedial action
- Support initiatives for improvement; these could be in areas such as staff development, customer communication or internal process improvement
- Assist revenue generating teams, such as Relationship Managers, Sales Managers, Portfolio Managers with servicing support for customers
- Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies
Qualifications
Requirements
- University graduate with a degree in business, related field or equivalent experience.
- Seasoned banking experience with commercial banking knowledge.
- Strong interpersonal and communication skills.
- Strong project management and stakeholders management skills.
- Ability to manage a variety of tasks simultaneously and to support teamwork.
- Strong analytical skills, attentive to details and innovative.
- Professional verbal and written Chinese and English communication skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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