As a UX/UI Designer, you will maximise the digital customer to create a seamless journey for all customers to drive higher customer satisfaction, engagement and conversion. At the same time, you will continuously support the development of digital products that enhance customer experience. You will connect customers to digital product and services through intuitive interfaces and transformative user experiences.

You will:

• Provide input into defining, and support implementation of the User Experience (UX) & Design strategy
• Provide insight into discussions to develop and maintain the right focus on user experience and enable effortless, intuitive and reliable interactions between IKEA and its customers
• Use the insight from the Data Science & Analytics teams to understand user/customer behaviours, using this data to inform designs for use interfaces to improve the user experience
• Create concept sketches, user flow diagrams, wireframes, prototypes, and detailed interaction specifications, as needed to support the definition of the story for the Product development team
• Participate in digital initiatives that positively impact user experience, loyalty and increase conversion
• Monitor changing customer behaviours and develop strategies to enhance IKEAs customer proposition
• Maintain an excellent understanding of customer’s profiles and personas to inform designs and experiences
• Together with senior team members, work closely with the Customer Experience team to drive conversion through the improvement and consistency of the customer journey through all customer touch points
• Work across initiatives within INGKA Group, steering solutions towards the correct focus on customer experience