As a person you have passion of creating digital products and experiences that resonate emotionally with customers. You are passionate about the behaviours of the many people as users and motivated to drive business growth by ensuring an exceptional customer experience. You are motivated to keep learning and to forget the obsolete. You will be energized by working both independently and interdependently and cross functions. You are motivated to work agile and being open to the change. You will share and live the IKEA culture and values.

You have minimum of 5 years of experience in a UX/UI, Web Designer or equivalent roles, you have demonstrable experience in designing and managing digital customer experience, you have demonstrable experience in working in an Agile working set-up and the experience in working in a data driven environment.

We prefer you have the knowledge of IKEA Brand, culture, values and way of working, prefer you have the experience in a management role with a similar team size and impact.

Knowledge of IKEA Brand, culture, values and way of working, experience in a management role with a similar team size and impact is preferred.

You have knowledge in following areas:

? Experience of delivering digital solutions with a strong knowledge of web based solutions

? Intermediate UX design skills including wireframes, information architecture, customer journey mapping

? Concept & UI Design Skills

? Intermediate interpersonal skills with the ability to build trustful relationships and capability to manage internal stakeholders in a business environment

? Ability to demonstrate good IKEA leadership skills, especially in interdependent leadership, by using sound judgements to make timely and effective decisions

? Actively acquires new knowledge and skills and champions new methods and processes to improve performance

? Knowledge of the digital transformation and technology in transforming retail business and its customer experience

? Ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business

任职条件

As a UX/UI Design Chapter Lead, you will ensure the digital customer experience is maximised to create a seamless journey for all customers driving higher customer satisfaction, engagement and conversion. At the same time, you will continuously drive the development of digital products that enhance customer experience. You will connect customers to digital product and services through intuitive interfaces and transformative user experiences. You will serve as the chapter lead for the UX/UI design competence chapter, including leading, coaching and developing the chapter members.

You will:

? Lead and develop the user and design experience of the digital products and services, directing the UX/UI team to envision and deliver the future digital user experience for customers

? Proactively drive discussions to develop and maintain the right focus on user experience and enable effortless, intuitive and reliable interactions between IKEA and its customers

? Use the insight from the Data Science & Analytics teams to understand user/customer behaviours, using this data to inform designs for use interfaces to improve the user experience

? Create concept sketches, user flow diagrams, wireframes, prototypes, and detailed interaction specifications, as needed to support the definition of the story for the Product development team

? Identify and drive digital initiatives that positively impact user experience, loyalty and increase conversion

? Monitor changing customer behaviours and develop strategies to enhance IKEAs customer proposition

? Have a good understanding of customers profiles and personas to inform designs and experiences

? Work closely with the Customer Experience team to drive conversion through the improvement and consistency of the customer journey through all customer touch points in close collaboration with Product Management

? Work across initiatives within INGKA Group, steering solutions towards the correct focus on customer experience

? To serve as the lead for the UX/UI design competence chapter, including ensuring appropriate HR support, providing trainings and developing criteria for skill assessing chapter members as well as to lead, coach and develop the chapter members, promoting best practice in UX/UI design and continually benchmarking against industry standards

? In close cooperation with Product Managers and group People & Culture, hire new co-workers for the chapter when capability areas express need for people

上班地址：徐汇区