1.0/ ACCOUNTABILITIES AND RESPONSIBILITIES

• Plan, schedule, execute and track new MultiTrans TMS implementations and existing client upgrades for the NA region
• Prepare and deliver pre-sales demos and training sessions to both external and internal stakeholders via webex or face-to-face
• Perform internal and external customer consultation regarding workflow re-engineering to optimize working processes and to produce configuration proposals for new implementations
• Ensure customer satisfaction through post implementation client follow-ups and consulting in the NA region
• Work closely with products and support teams to validate fixes and possible workarounds for high-priority client-issues.
• Analyse incidents raised for preventive action and develop/review content for knowledge base
• Act as a team member that contributes to solutions and customer satisfaction
• Adapt to a fast-paced and changing technical environment
• Requires occasional travelling

2.0/ QUALIFICATIONS

• Computer Science Degree/Diploma or equivalent work experience or Localization degree with technical component or equivalent work experience
• Experience in end-user software implementation and training
• Experience in leading customer demos and workflow implementation meetings.
• Experience implementing and/or supporting Translation Management Systems, ideally with MultiTrans technology
• Experience with translation / localization activities
• Experience in leading technical pre-sales activity and solution design
• Excellent verbal and written communication skills, in French and English. Other foreign languages an asset
• Proven customer satisfaction approach for customers in NA region
• Excellent interpersonal and communication skills
• Excellent presentation skills
• Highly analytical and articulate
• Excellent problem solving skills
• Self-motivated and resourceful
• Preference for working in a cooperative team environment
• Demonstrated ability and willingness to learn new technology quickly
• Ability to work under pressure
• Expertise in Windows operating systems and Microsoft Office applications
  Additional Assets
• Experience and knowledge of implementing translation workflows from CMS/WCMS platforms
• Ability to troubleshoot and engineer localization file formats, especially troubleshooting related to XLIFF, XML, HTML and other tag-based formats