• Support with retail academy onboarding (as required).
• Deliver local face-to-face onboarding (as required).
• Monitor training and development of new starters throughout 90 day induction period.
• With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.
• In partnership with the store manager and regional director, observe talent and feedback on people development opportunities.
• Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required).
• Feedback on training programmes and service initiatives to the corporate training and education team.
• Proactively gain and share knowledge of competitor brands (brand, product and services).

• Face-to-face in-store delivery of global sales associate retail training programme.
• Train and oversee performance of in-store training champions (as required).
• Support with retail academy onboarding (as required).
• Deliver local face-to-face onboarding (as required).
• Monitor training and development of new starters throughout 90 day induction period.
• With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.
• In partnership with the store manager and regional director, observe talent and feedback on people development opportunities.
• Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required).
• Feedback on training programmes and service initiatives to the corporate training and education team.
• Proactively gain and share knowledge of competitor brands (brand, product and services).

PERSONAL PROFILE

• Previous experience in delivering sales, service and product training within a luxury retail environment.
• Previous experience working in luxury retail environment.
• Awareness of store operations and retail systems.
• Adult learning qualification advantageous.
• Strong presentation skills.
• Proven track record of independent working and self management.
• Personally represents the brand image.
• Motivational and inspiring.
• Commercial awareness.
• Strong planning and organisational skills.
• Shows initiative and is self-motivated.
• Team player.
• Microsoft office literate (to a high level).

职能类别：培训专员/助理/培训师