Position Name: Trainer Aftersales Training / 售后培训师

Division: Training Academy

Location: Beijing

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Key Responsibility:

• Adapt / update / develop service training courses based on the training requirements and delivered training concepts to suit different target groups
• Conduct service related training to suit different target groups
• Organize service training, put up the requirements the trainer needs to conduct the training, forwarding this request to training organisation team and making sure, that all materials are available before the training
• Checking all training material/ tools/ systems at the training venue to make sure they are ready and can be used
• Conduct regular feedback sessions after each training to establish more training needs and / or optimise the trainings. Also this feedback needs to be feedback to the relevant departments
• Take an active role in broadening the training offer of BMW China Training Academy by conducting regular analysis of training needs and passing on to responsible person / team / relevant departments
• Lead / support special projects which are supporting BMW China Training Academy's business
• Support company in conducting training on special occasions which are aimed at internal staff
• Other tasks assigned by line manager

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Qualification:

• Background in service / training area, preferred in automobile industry / company training？？？？？？？？？？
• 4-6 years’ experience with retail service business / training, preferred in automobile retail / wholesale service business
• Proficient English, German would be an advantage
• Familiar with retail service processes, knowledge of automobile service business？？？？？？？？？？？？？
• Professional in training？
• Clear customer orientation
• Outgoing, easy to communicate with other people
• Familiar with all known Microsoft Office Program
• Representing the company
• Willing to learn, accept feedback
• Creative and Flexible
• Open minded, sharing information

上班地址：中国北京市朝阳区东三环北路霞光里18号佳程广场A座21层