Thai Speaking Helpdesk Support 泰语技术支持（可接受应届毕业生）

1. Exceptional communication and customer handling skills

2. Experience working with ticketing system.

3. Strong analytical skills and quality conscious

5. Should resolve technical problem (over a phone/Chat or remote systems support)

6. Basic Understanding of Windows XP/Win 7.

7. Basic Understanding of Email configuration and support on MS office tools.

8. VPN troubleshooting and Incident Management.

9. Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

10. Basic Understanding of Network Concepts

11. Basic Understanding of AD

12. Basic Understanding of troubleshooting Mobile Devices

13. Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions

14. Follow the escalation process

15. Follow the shift hand-over process

16. Update work logs

17. Update the knowledge base

18. Technically upgrade across versions of environment when required

19. Adhere to organization policies and procedures

20. Meet primary language requirements as determined by BU. LABU – Spanish, Portuguese; CDB & Beijing (Shanghai) – Mandarin & English; Thailand BU (Shanghai) – Thai, English, and Mandarin

上班地址：浦东新区