Purpose of job

Acts as the main person in all Service administrative work and contact point for all external and internal requests for Service. Key person for Service administrative training

Key Performance Indicators:

• Management and monitoring of all enquiries for service.

Key Accountabilities:

• Documentation and filing for domestic service cases.
• Documentation and filing for overseas service cases, as well as Grundfos sister companies’ communication.
• Handling service requests (calls, emails, etc) and assisting service engineers in Administration jobs.
• Preparing drawings and related paper work of assigned projects.
• Management of Quotation – creation of quotations and tracking of quotations
• Management of Service Orders and Service contracts including planning
• Management of billing and invoicing
• Management of Service related reports, eg. Forecast and other supporting reports
• SAP CS report

Competencies:

• Able to work as a team.
• Able to meet challenges.

Critical knowledge and experience

Industry, market and business environment

• Good relevant experience, preferable with an engineering background. Those not from engineering background are welcome.

• Most likely to have 3-7 years of relevant work experience before entering level besides formal education.

Personal Attributes:

• Customer Centricity & Accountability &Collaboration
• A high degree of commercial business acumen
• Confident and articulate with excellent communication skills
• Self-starter with a proactive approach and able to work on own initiative
• Operate in accordance with the Grundfos Values
• Commitment, drive and enthusiasm above the average
• The ability to work in a demanding and ever changing environment where meeting time deadlines are a key element of the role

Collaboration partners

• Service team, colleagues in production site.

Preferred education

Bachelor’s Degree, Associate’s Degree or equivalent work experience