As our new Technical Specialist your main goal is to win the technical decision of customers to use our technology, working in a team of Microsoft 365 Technical Specialists.
You will be expected to be own and win the customers technical decisions, as well as find new opportunities. As a Technical Specialist, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve/exceed sales targets in your assigned accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft cloud-based Modern Workplace technologies.
Responsibilities
As a Teams Technical Specialist:
You will help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology:
- You will lead technical presentations, demonstrations, workshops, architecture design sessions, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft Teams products and services, and how we can make their businesses more successful.
- You will lead to clear technical, competitive and security blockers to accelerate Microsoft Teams sales and customer usage.
- You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision-making
- You will identify leads and work with your account teams to build the business case for Microsoft Teams.
You will be a vital connection and orchestration point for a variety of technical resources, by:
- Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services.
- Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers and helping pave the way for successful implementation.
You will stay sharp, share your knowledge, and learn practices from others.
- We encourage all our employees to continuously maintain and enhance their technical, sales, professional skills and competitive readiness.
- Your knowledge will be enhanced and shared by participating in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, training and articles for your domain
Qualifications
Technical Solution Leader:
- Technical depth. Enterprise-level Technical experience with design, configuration, migration and implementation of Office 365 Core (Skype for Business, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, Office 365 Groups and other Office 365 collaboration and Firstline worker-focused applications) and Voice Products and services including Microsoft Teams and Skype for Business
- Planning for success. Understand Office 365 deployment and adoption planning, including Microsoft FastTrack, Partner solutions, and the high-level project management and change management tasks associated with delivering Audio Conferencing & Phone System workloads.
- Collaborative. Able to work cohesively with customers, members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partners
- Technical breadth. Demonstrated knowledge of identity, authentication, security, privacy, and compliance (including the EU General Data Protection Regulation); specific knowledge of Office 365 data lifecycle management solutions for communications content and how they factor into cloud and hybrid solutions
- Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance, and how they factor into cloud and hybrid solutions
- Experience. Related experience in technical pre-sales and/or technical consulting roles
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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