工作职责：

• BlueSky OBT & App 日常支持
• 需求分析并为BlueSky OBT和App的配置和部署提供适当的解决方案
• 与TravelSky合作，调查、诊断和恢复Bluesky OBT＆App的问题
• 确定并分析问题的原因，以避免以后此类问题的发生
• 将问题或流程分解，确定原因和影响模式并分析问题以得出适当的解决方案
• 在关键问题上及时向关联方提供Bluesky OBT和APP的更新

要求：

• 在旅游行业的相关工作经验，做过OBT/APP支持、具有BlueSky TMC解决方案背景的优先考虑
• 管理供应商关系的经验
• 有效的项目管理技术，项目管理和系统迁移的经验。
• 旅行技术产品的经验和知识
• 优秀的客户服务技能及沟通技巧，能够专注，建立并满足客户的需求和期望
• 能够为客户提供高水平的持续服务和支持，建立并保持合作，理解和信任
• 多任务处理并有效应对紧急情况
• 优秀的团队合作意识，可以积极倾听，开放式沟通和信息共享，与同事建立富有成效的合作关系
• 高度责任感和主人翁意识，善于把握好项目的完成时间和里程碑以确保实现目标

We are now looking for a Technology Implementation Manager. This role can be based in either Shanghai or Guangzhou, China.

You must have strong customer service and communication skills, both written and oral in English and Chinese, understand the workflow of the similar system and product, serve as a Bluesky OBT & App users' point of contact. This includes overall responsibility to analyze the requirement and complete configuration and system deployment, recover functional and technical incidents and requests; or escalate to a higher level or third parties involved in the service provided.

Reporting to the Technology Director and forming part of the wider technology team in Asia, you will be responsible for providing first level of product training locally by establishing key training documents and information to internal and external customers. You will also be maintaining the training documents to keep it up to date for future training usage.

Additional responsibilities include:

• Daily BlueSky OBT & App Support
• Analyze requirement and provide a proper solution for BlueSky OBT & App's configuration and deployment
• Work with TravelSky to investigate, diagnose and recover issues of Bluesky OBT & App
• Ascertaining and analysis the cause of problems to determine how these problems can be solved or be prevented from occurring
• Break down problems or processes into their constituents parts, identify causes and effects patterns and analyze the problem to arrive at an appropriate solution
• Effectively provide the Bluesky OBT & App updates to related parties on the status of critical problems in order to keep them informed on the progress

What we need from you is:

• Relevant work experience in the travel industry preferable as an OBT/App support
• Preferable BlueSky TMC solution background
• Experience in managing vendor relationships
• Effective project management techniques; principles and practices of effective management
• Strong customer service and communication skills
• Ability to provide customers with a high level of continuous service and support
• Establish and maintain cooperation, understanding, trust and credibility
• Multitasking and respond to emergency situations effectively
• A good team player who can engage in active listening as well as open communication and sharing of information that builds productive relationships with peers
• Demonstrate good ownership for own performance, working with deadlines and milestones and ensuring all goals are met
• Ability to focus on, establish, and meet customer needs and expectations
• Experience in project management and system migration.
• Experience and knowledge with Travel Technology Products.

欢迎加入FCM中国团队，我们将为您提供通往未来不可限量的职业发展和多元的有活力的企业文化及充满竞争力的薪资待遇！

上班地址：上海市普陀区陕西北路1388号银座企业中心9楼 邮编:200060