MAIN RESPONSIBILITIES:
Provide timely technical support on the problems and advisory service for Enterprise customers.
Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction.
Answer escalation questions and provide consulting service for internal colleagues from other branches.
Learn advanced technologies and deliver high-level training internally and externally.

NATURE AND SCOPE:
Provide direct contact from Microsoft to the customers via phone and Email
Be extremely accurate in the information and solutions provided to the customer.
Decide among other things how best to satisfy each customer's needs in varying critical and non-critical situations.
Maintain a high level of professionalism and quality when interacting with Microsoft customers.

Requirements
1. Technical
Must to have：
（1）Bachelor or Master degree with at least 2 years of full time Development/IT operation experience in multi-national companies.（2）Solid knowledge of Microsoft Office Products, SQL server administration, and networking is required.（3）Advanced programming skill is required.（4）Excellent written and verbal English skill is a must.
Better to have：
（1）Solid knowledge in Microsoft Office SharePoint Server (MOSS/SPS) is preferred（2）Program Debug experience (Managed Code or Unmanaged Code) is better（3）Fluent Cantonese is a plus.（4）MCSE preferred (微软系统工程师)
2. Non-technical
Must to have：
（1）Hard working and great passion on new computer technology.（2）Quick learning and troubleshooting skills are mandatory requirements.（3）Fluent written/oral English to communicate with native English speaking customer is a must to have capability

Microsoft is an equal opportunity employer and supports workforce diversity.