Location: Superior CO., open to remote in Pacific or Mountain time zones

Overview:

Due to the continuous growth of RWS, we are looking to recruit a highly analytical Application Support Engineer to join our global team in supporting mission-critical enterprise software, for a host of globally recognized customers.

The successful candidate will thrive in a challenging environment, want to work with the very best global tech and is eager to join a team who strives for success, personal development and world-class delivery.

Responsibilities:

• Diagnose and resolve customer software application issues
• Maintain the efficiency and support of customers software applications
• Perform analysis on software application functionality, suggesting improvements
• Ensure effective front-end and back-end functionality of applications
• Consult with the software development team, internal users and customers to improve application performance
• Establish the root causes of application errors, and escalating serious concerns to the Head of Application Support
• Keep a record of configuration changes and scheduled application updates
• Document processes and monitoring application performance metrics
• Contribute and maintain knowledge base articles
• Test new product releases\patches and provide feedback to the development team
• Provide demonstrations to end users on various software applications
• Proactively follow-up on all assigned issues to ensure satisfactory closure

Experience Required:

Essential…..

• Experience in similar role within Application Support
• Excellent written and verbal use of English
• SQL command/query experience: SQL Server
• Exposure to common applications and file formats: DOCX, RTF, PPT, XLSX, HTML and XML
• Experience with ASP/ASP.NET, XML/XSL, WCF, Active Directory, IIS, Java and J2EE architecture

Desirable….

• Mongo DB
• Knowledge of DTP formats: FrameMaker and InDesign
• Network knowledge: IP, TCP, HTTP, firewalls and proxy servers
• Supporting systems developed within the Microsoft .NET framework (preferably using C#)
• Application Servers

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Our mission to you:

Aside from a competitive salary and outstanding benefits, you will be working for a team that nurtures, enables and trusts. We are committed to ensuring all our employees work in an environment that promotes teamwork, diversity and personal progression.

Who we are:

We are the world’s leading provider of technology-enabled language, content management, and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business-critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content, and market access challenges through our collective global intelligence, deep expertise, and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies, and approximately half of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government, and telecommunications sectors, which we serve from offices across five continents.                       

Equal Opportunity: 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.  RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.