DNV GL - Software is a major supplier of strategic, technical software within the oil and gas, process, energy and maritime industries. It also deploys innovative QHSE solutions within general industry, healthcare and transportation/aviation sectors. Our customer base is global.

Working closely with colleagues in the Plant Ecosystem, the Technical Support Engineer role will entail assisting our customers in their daily use of advanced software products such as Phast & Safeti, Maros & Taro.

Phast and Safeti deliver industry standard methods for carrying out Quantitative Risk Assessments of offshore and onshore process, chemical and petrochemical facilities. They allow the safety of an installation to be assessed against any risk criteria and provide valuable guidance concerning possible mitigation measures, such as changes in design, operation, response or land use planning.

Maros & Taro are advanced RAM (reliability, availability, maintainability) software tools for predicting asset performance and hence allowing production efficiency to be optimised whilst minimising costs.

Synergi Plant offers a complete plan-do-check-act approach for managing asset integrity risk quantitatively or qualitatively. It is part of DNV GL's asset performance management (APM) offering. It empowers companies to capture, integrate and visualize data, which can be further integrated with analytical tools such as reliability-centered maintenance (RCM), risk-based inspection (RBI), performance forecasting (RAM analysis) and safety integrity level (SIL) with the clear objective of improving the reliability and availability of assets

DNV GL Digital Solutions Plant ecosystem is seeking a Technical Support Engineer to join our Technical Support and Training team. Working as part of a global team, the location of this role is flexible but will reflect our current Technical Support Team presence in Houston, London, Dubai, KL and Shanghai. Other locations may be considered for the right candidate.

You are now invited to become part of this dynamic business unit.

The Technical Support Engineer, Plant Ecosystem:

• Shall report to the Head of Department of DNV GL Digital Solutions; who is located in our office in London.

He/She shall be responsible:

• Handling customer support queries from start to finish via email, web and telephone
• Delivering customer training and webinars
• Demonstrating software and delivering pre-sales support
• Visiting customers as the need arises
• Performing internal and external presentations (for example at user conferences)
• Liaising with colleagues in second line support to resolve complex questions
• Tracking support calls to conclusion and performing follow-up analysis
• Relaying customer feedback and experiences into product development plans
• Software testing
• Up to 50% travelling required at times (max. 2 weeks per month)

Qualifications:

• Bachelor's or Master's degree in a scientific or engineering discipline – typically Chemical Engineering, Process Engineering or similar
• Excellent command of English language, both written and verbal
• Proven IT skills (software and/or hardware), coupled with a strong aptitude towards solving technical IT challenges and a strong desire to learn
• Professional experience likely to be in the range 1-5 years, preferably with prior experience of working directly with customers. We place great emphasis on the interpersonal skills required, so newly graduated personnel with the right outlook and interests are strongly encouraged to apply.
• High standards of professional integrity, and willingness to set an example to others
• Well motivated, dependable and able to work both alone and with others
• Knowledge of activities such as chemical process risk analysis, safety engineering, integrity management and environmental impact analysis would be a distinct advantage
• Willingness to travel (mainly within own region, though occasional intercontinental travel within US, Europe, Asia and Middle East should be expected)
• Strong interpersonal skills and genuine desire to help customers' solve their software questions
• Attention to detail and a curious nature – ability to get ‘under the hood’ of why things work the way they do

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