? Provide daily Level 2 vehicle technical support to APAC markets

? Promote and manage the technical support system (eCONTACT) at region

? Support investigation of Product Quality Issues (CAGRIS report)

? Feedback issues found in Service Documents/Diagnostic Tools/Parts Catalog

? Host weekly technical support meetings with markets

? Track & report Level 1 technical support KPIs for APAC region

? Track & report Level 2 technical support KPIs

? Support Warranty regarding technical sigh to support goodwill decisions

? Participate in daily new vehicle launch field early warning meetings (FEW)

? Coordinate QIF (Quality Information Flow) to capture high detailed information about issues at filed

? Provide feedback to Training area about dealer’s technicians needs.

? Establish interaction with North America, Latam and Emea in diagnosis strategies and also escalated cases

任职要求：

? Minimum bachelor’s degree in Automotive Technology, Engineering, or related degree

? 3+ years minimum experience working in automotive OEM, Dealers, supplier, Technical Service Support department

? Strong knowledge in automotive diagnosis and maintenance (electric and electronic, power train, suspension, etc)

? Knowledge with diagnostic equipment’s (OEM scanners, Dealers vehicle equipment and essential tools)

? Working knowledge of Microsoft Office suite

? Preferred experience working in automotive dealership service department

? Strong Chinese and English communication skills (Verbal & Written)

上班地址：红宝石路500号12楼