Expert Technical
Support Engineer

Primary Location: Shanghai-China,

Do you have field service experience and
Power Electronics insight? And would you like to take on an international
position where you provide valuable technical support within a world leading
company?

Make a difference – join Schneider Electric

Schneider Electric is a global leader in
energy solutions and management. As Technical Support Engineer, you will be
based either in Shanghai-China, or Bangalore-India, Kolding-Denmark,
Montbonnot-France and join a team of 16 dedicated professionals working in
various locations worldwide. The team provides expert escalation support to
field service representative(FSR) within the Schneider organization and close
partners all over the world. You will be in the move of the IoT revolution
where all Schneider connected products will provide key information to allow
predictive and advanced maintenance. The international aspect of this position
means occasional travels all over the world.

Support technical escalations of Expert Level issues

Your primary mission is to solve
technical problems by answering day-to-day FSR escalation issues for 3-phase
UPS products. You are also in charge of setting up product information data for
FSR purposes and troubleshooting guides on our website – which is especially
important in connection with new products launches. In addition, you
participate in new product development, reviews and technical tests, and you
help improve service performance, upgrade FSR service tools and processes as
well as contribute to customer specific analysis reports.

Many career opportunities and focus on development

At Schneider Electric, we want the best
employees. That is why we do not compromise on education and personal
development, and we work targeted and structured with educational plans from
day 1. As Technical Support Engineer, you will constantly develop your
professional competencies and have focus on your personal development.

Technical profile with commercial understanding

• You have a B.Sc. degree in Engineering or other technical degree

• In addition, you have at least 5 years of related experience in field service

• You are fluent in English (written and spoken) –other languages would be a plus.

As a person, you are independent with
strong communication and networking skills. With your solid electrical and
electronics understanding, you are able to solve complex problems as well as to
explain technical information to others. At the same time, you are flexible and
result-oriented and you are able to bridge the gap between the technical sphere
and the rest of the organization thereby providing our customers with the best
possible service and solutions.

上班地址：上海普陀区绥德路669号