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As a Technical Support you will be responsible for providing pre/post-sales support for Drive Product (DP) customers, partners and sales team, and develop key partners and sales team technical competence for DP, main driver in the region to accelerate product changes by tackling issues in sales and commissioning phase, in Motion Business Area in Nanjing, China.

Reporting to the Sales Support Manager, you will Provide product technical training to channel partners and end user to promote DP products and help to improve overall technical competence.

Your responsibilities

• Contacting window of customer case in region, providing technical support to front end sales in terms of pre-sales and post-sales activities
• Ensuring customers support in bidding documents, drive and motor selection, field commissioning and filed quality problem handling
• Providing product technical training to channel partners and end user to promote DP products and help to improve overall technical competence
• Studying on specific industry application know how and share/exchange knowledge of application and best practices within local and global teams
• Gathering customer pilot feedback and competitor intelligence to Product Management and Product Marketing
• Following up technical support actions and customer issue escalation to Beijing Technical Product Management team

Your background

• 5 years of experience in engineering or technical support related to automation or drive products
• Strong customer focus awareness, problem solving and consultation skills
• A Bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred
• Must be willing to travel and provide detail travel reports
• Fluency in English and Chinese communication skills