Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an Technical Sales Support Specialist, you will be responsible for to providing pre/post-sales support for Drive Product (DP) customers, partners and sales team, and develop key partners and sales team technical competence for DP in the region, main driver in the region to accelerate product changes by tackling issues in sales and commissioning phase, in Motion Business Area in Wuhan, China.

Reporting to the Sales Support Manager, you will contact window of customer case in region, to provide technical support to front end sales in terms of pre-sales and post-sales activities.

Your responsibilities

• Contacting window of customer case in region, to provide technical support to front end sales in terms of pre-sales and post-sales activities
• Supporting customers in bidding documents, drive and motor selection, field commissioning and filed quality problem handling
• Training on product technical to channel partners and end user to promote DP products and help to improve overall technical competence
• Studying on specific industry application know how and share/exchange knowledge of application and best practices within local and global teams
• Gathering customer pilot feedback and competitor intelligence to Product Management and Product Marketing
• Escalating customer issue to Beijing Technical Product Management team and follow up technical support actions

Your background

• 5 years of experience in engineering or technical support related to automation or drive products
• A bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred
• Need frequently travel and provide detail travel reports
• Strong customer focus awareness, problem solving and consultation skills
• Good English and Chinese communication skills