Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.   
 

We are currently recruiting for a
 
Technical Application Scientist (m/f/d)
 
Location: Darmstadt

 
In the Life Science Research industry, there are highly qualified scientists called “Technical Application Scientists” (TAS). TAS from Thermo Fisher Scientific are sharing their expertise and technological advancements with researchers, helping them in making the world a better place — whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe.
 
How will you make an impact?
 
The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and ultimately a validation for the quality of your work. You will be supporting our Protein Biology product portfolio to both internal and external customers. To learn more about our Technical Support team, take a look at this
article: https://lsr.vdgh.de/media/file/5483.transkript_05_2016_LSR.PDF
 

What will you do?

• Provide technical support for Protein product lines and services, answering customer technical inquiries by utilizing all available resources, and escalation of issues when warranted

• Accurately record pertinent information from customer contacts in Customer Relationship Management system
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information
• May present technical and product information at trade shows & in customer field visits
• Present technical updates to colleagues and contribute to department meetings.
• Participate in additional special team or individual projects
• May be required to perform other related duties as opportunities arise

• A PhD. in Protein Biology or similar field with “Hands-on” Laboratory experience
• Proven ability to quickly learn large amounts of new, complex technical information
• Ability to manage multiple priorities, problem-solving ability
• Excellent communication skills
• Must be customer-focused and a team player
• FLUENT language skills in English AND German are MANDATORY, any additional languages are highly advantageous

• Employment with an innovative, future-oriented organisation
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement and innovation

 
 
Hear from Mai a Technical Applications Scientist on her role and how she uses her problem-solving skills to help move science forward by providing the right solutions to customers:

https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be

  
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission. 
  
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected Status.