About the Position
Candidates with firm system administration backgrounds and database administration experience will have the opportunity to utilize these skills while consistently applying diagnostic and troubleshooting skills to a variety of customers throughout the world in various markets.
Successful candidates will possess the following characteristics and qualifications\:
• Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities
• Experience managing MySQL in production settings
• 3 years C/C or Java software development experience
• Practical experience with distributed computing
• Understanding of high availability, load balancing, and performance
• Understanding of database engine design and implementation
• Strong troubleshooting skills
• Strong experience with Linux development environments
• Proven skills in solving complex issues
• Ability to pass all levels of MySQL Certification
• Excellent spoken and written communications skills in English
• A desire to serve customers with a passion
• A desire to be a team player within a small virtual community
• Ability to manage multiple priorities with limited supervision
About MySQL Support, Oracle
Oracle, the world's premier database company, is hiring expert technical support staff for MySQL - the world's most popular open source database! By joining this proven team of MySQL professionals, you will assist customers in the resolution of their issues with your wide-ranging skill set. From explaining database internals to reviewing schema design, from application architecture review to client code analysis, from best practices definition to defect analysis - customers will look to you for assistance in addressing their needs in a timely, professional manner. You will continually exercise and grow your diverse skills as you deliver the highest quality support possible to customers. Work location is flexible.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).!|!
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