Job summary
At Amazon we believe that every day is still day one. The overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.

Join the HR Employee Services team for the China Shared Services. The hub is providing a multi-language capability to the internal customers, and is looking for an HR Employee Services Team Manager.

The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to the internal customers and supporting the ongoing development of the services through effective Voice of the Customer feedback.

This role is part of New Joiner Support (NJS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates.
NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status. This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1.

Key job responsibilities
Responsibilities:
· Lead team working on and supporting HR administration processes,
· Managing individual team member performance and development,
· Ensure appropriate team coverage, scheduling monitoring and reporting upon key SLAs and KPIs,
· Deal with escalations from stakeholders and / or other teams to ensure that issues are addressed in a timely manner,
· Build effective relationships with regional and global stakeholders and/or 3rd party vendors,
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns,
· Actively seek customer feedback to improve levels of service.