·       Provide advanced Oracle Ebiz technical consultancy services to customers, including Apps Upgrade, Apps Support, performance review, patch analysis, and SR reviews.

·       Assist customers to maximize the stability, availability and performance of their critical business systems.

·       Work with Global Support, Oracle Development, Customer Management Delivery Team, and other delivery teams to manage problem under crisis situation.

·       Establish and maintain good relationship with customers

·       Respond and resolve service requests within Key Performance Indicator targets

·       Research and respond to technical enquiries from customers

·       Maintain an up-to-date and in-depth knowledge of new products released in the market.

!|!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.!|!