Job Description:
This is a technical delivery position based in Canberra. As a technical member of Oracle's Advanced Customer Services (ACS) Delivery organisation, provide technical delivery for the successful delivery and implementation of complex, system solutions. The position will provide configuration management, capacity planning, and performance tuning for production environments. It also requires hands-on involvement during system implementation to ensure that the appropriate level of technical oversight and compliance to design standards is met.

Responsibilities and Accountabilities:
•    Conducts system health checks, monitors system performance, implements upgrades and patches and may be assigned to the role of Proactive Support Engineer to major customers;
•    Develops and implements technical systems solutions and ensures that customer requirements are met and that the solution is deployed in accordance with Oracle's best practices;
•    Works as part of a team to analyse customer requirements and recommend appropriate system design solutions;
•    Works closely with customers’ project and implementation teams to identify potential areas for technical improvements, system enhancements and discrete tranches of work that can be implemented to deliver defined business benefits for the customer;
•    Acts as a technical conduit into Oracle’s internal resources and support systems to assist in resolving complex technical problems;
•    Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action;
•    May be assigned as a trusted advisor to Oracle's customers and partners.

Skills and Competencies:
•    Minimum of five years experience in a similar technical role;
•    Sound technical skills and experience with a range of technologies including Solaris 10/11 OS or Oracle Linux (or equivalent), Sun servers and file systems, system management tools, proprietary switches and network hardware;
•    Experience with virtualisation technologies;
•    Working knowledge of TCP-IP protocols;
•    Working experience with storage and backup technologies (Backup management technologies, Tape libraries, SAN, NAS, RAID);
•    Experience with Sun Oracle Hardware (for example SPARC, x86) and tape storage products;
•    Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for systems solutions;
•    Assist with the management and resolution of technical issues arising from solution implementations;
•    Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills;
•    Ability to prioritise workload to meet project deadlines;
•    AGSVA security clearance to TSPV level.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.