Great that you're thinking about a career with BSI!

Purpose of Position

The SAE role is to manage the lifecycle of an assigned portfolio ensuring subscription renewal targets are met, whilst acquiring new business through both existing and new customers.  

The role sits within Knowledge Solutions and the portfolio will consist of customers across all sectors who are subscribers of BSI or our primary online solution BSOL (British Standards Online), a Standards management tool that provides access to a database of British and International Standards.  The content contained within BSOL supports management of customer supply chains, compliance with regulatory requirements and Health & Safety, in addition to business continuity, governance and quality.

Key Responsibilities & Accountabilities

• To contribute to the overall efforts of the Sales and Marketing team in achieving service and revenue targets
• To effectively manage a portfolio of subscription accounts to ensure timely renewal payments through communication by phone, email and where necessary, face to face meetings
• To build strong working relationships within each client account, expanding all contact networks to obtain maximum ‘buy-in’ potential through quarterly contact.
• To identify cross and up-sell opportunities within accounts, pass qualified leads to the relevant areas and oversee their progress
• To develop and implement an individual account strategy that ensures individual client account needs are understood and surpassed
• To competently manage an individual renewals pipeline ensuring all data is current and complete
• To keep accurate and comprehensive records of all account, contact and communication details in CRM shared databases
• To produce monthly and ad-hoc reports to the Subscriptions Account Team Leader.
• Provide input to internal projects whilst retaining focus and delivery on attaining KPI’s.
• To carry out any ad-hoc tasks as required by the Subscriptions Account Team Leader.

Do you believe the world deserves excellence?

As the leading global business standards company BSI helps 84,000 clients worldwide to improve their businesses. From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence so that they perform better, manage their risks more effectively and achieve sustainable growth and in doing so we touch the lives of many across the globe.

What we offer

We offer a highly competitive starting salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style. Plus, as we’re situated just above Gunnersbury Tube station it makes for a really easy commute, or you can use the free on-site parking if you’d prefer to drive.

Review our full standard benefits HERE

We carefully consider agile ways of working that allow for the best impact for our employees and clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss further.

Knowledge / Skills / Abilities

• Educated to A’ level or equivalent with GCSE level grade C or above in English and Mathematics
• Experience of selling/account management via the telephone, including identification of opportunities, negotiation techniques, objection handling and closure
• Effective use of internal database systems and internet search engines to conduct thorough and effective research
• Excellent customer service skills, dealing with a variety of customers and a drive to consistently exceed customer expectations
• A good team player, who shares knowledge, and can see beyond immediate issues to recognise the bigger picture.
• Exceptional written English
• Excellent communication skills with the ability to convey information clearly and concisely
• Highly motivated to meet and exceed targets within given deadlines
• A positive outlook with a desire to learn and embrace new challenges
• Creative and innovative with a drive for continuous improvement
• IT Proficiency:
  • SAP  - intermediate
  • Salesforce – intermediate
  • Word/Excel – intermediate
  • Powerpoint – basic
  • Tableau

Our Excellence Behaviours: Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others