ISA (International Studies Abroad) is currently seeking an on-site Student Services Coordinator in Shanghai, China. This is a full-time position. The ISA Student Services Coordinator will be responsible for providing professional services to students and assisting the management of the ISA program in Shanghai, working under the Shanghai Resident Director, and in cooperation with other ISA staff members in China as well as the Asian region.

Requirements
- Candidate must hold a Chinese ID and be proficient in English;
- Bachelor’s degree (preferably in Business Administration, International Studies, Education, Foreign Language or a related field);
- Willing to work irregular hours and weekends and be on call 24 hours/day during program dates;

Preferred Qualities and Qualifications
- Master’s degree in a field related to international education;
- In-depth knowledge and experience in U.S. higher education and international education;
- At least 1 year of experience living, working or studying in the United States;
- Self-motivated, detail-oriented, diplomatic, friendly, confident, articulate and able to work effectively with different types of people;
- Able to multi-task effectively and work effectively under stress;
- Teaching experience;
- One year of work experience in a similar or related position.

Job responsibilities include, but are not limited to, the following:
Student Services
Assist students with integration into the local culture and provide students information and advice about opportunities for cultural enrichment;
Accompany students on ISA excursions. Significant weekend travel is required;
Assist students in understanding and comprehending learning objectives on excursions and during cultural activities;
Maintain regular office hours in order to provide consultation for students;
Remain on-call after regular office hours for students in the event they may need urgent assistance with medical problems, emotional stress, academic issues, housing problems, and/or other issues that may arise;
Manage various logistical matters such as making hotel reservations, arranging tours and cultural visits, and coordinating group transportation;
Work to resolve any and all problems students may experience, and follow ISA’s crisis management guidelines in the event of major or minor crisis;
Accompany students to the doctor as deemed appropriate by ISA management;
Welcome students upon arrival at local airport and facilitate transport to site;
Assist students with immigration matters in country;
Conduct on-site orientation to ISA students upon arrival to inform them about all aspects of the program including housing, health and safety issues, academic considerations, and local culture.
Coordinate and/or provide tutoring to ISA students as necessary.

Others
Help lease new apartments as needed, maintain apartment quality, manage repairs in current apartments, and negotiate lease agreements;
Coordinate student housing, manage ISA apartments, and assist students with any issues that may arise related to their housing;
Assist with dealing with host universities with matters related to students’ enrollment, behavioral issues, obtaining course descriptions and transcripts for participants;
Coordinate and/or provide tutoring to ISA students as necessary.