MAIN RESPONSIBILITIES:

主要职责：

管理店铺营运

Manage Store Operations

1. 确保店铺的营运管理符合所有公司的政策和营运标准；

Ensure store operation compliance with all company policies and SOP;

2. 对库存进行及时的管理并保证库存数据的及时更新，与区域经理沟通库存事宜；

Conduct inventories on a timely basis/maintain updated inventory records, and communicate inventory issues/concerns to Area Manager.

3. 代表公司与业主和当地政府机构进行顺畅的沟通；

Communicate smoothly with landlord and local authorities as Company Representative;

4. 根据品牌形象组织和检查货品的陈列和每季活动主题；

Set-up and review merchandising presentations and animation’s that adhere to and enhance the band image;

5. 确保店铺人员的工作环境安全良好, 确保公司财物和设备的安全；

Ensure the store working environment is safe and good; and ensure the security of property, equipment;

6. 店铺每月销售计划的实施和带领全体店铺员工完成销售指标。

Make the sales target, and lead the team to achieve it.

顾客服务管理

Customer Service Management

1. 按照公司的统一标准，督导全体店铺员工保持良好的形象并提供优质服务；

Monitoring that Customer Services provided by the section staff fits the company standards;

2. 定期分析客户服务的相关数据和团队客户服务的能力，持续提高团队客服技巧以促进销售；

Regularly analyzes service data and team service capability to achieve improved service and increased sales;

3. 及时了解客户的需求和反馈信息，保持与客人之间的互动关系；

Keep abreast of customer needs and feedback, and maintain an interactive relationship with guests.

4. 有效地处理客人的意见和投诉，提高客户满意度；

Effectively handle guest comments and complaints and improve customer satisfaction;

员工管理

Staff Management

1. 根据公司的人员编制政策面试选拔店铺员工；

Interview and select store staff according to the company HC policy;

2. 管理员工排班，出勤和休假安排；

In charge of staff scheduling, attendance and vacations;

3. 培训店铺员工关于产品知识、服务流程、英语及电脑系统方面的操作技能；

Train store staff about product knowledge, service process, English langue and computer system;

4. 负责店铺人员考评，培养店铺人员绩效管理的氛围；

Be responsible for evaluation of the store team to drive a performance culture in the store;

5. 对内对外都建立信任，透明，相互激励，有责任心的团队氛围；

Fosters a team environment of trust, transparency, motivation and accountability, both inside and outside the store;

预算控制

Budget Control

1. 管理销售指标（净销售，单笔成交额，客单价，客流转化率），提高店铺盈利；

Manage sales KPI （net sales, UPT, ATV, Conversion rate）, and increasing profits

2. 充分意识到店铺的总利润并控制店铺成本（维护费、劳动成本、损耗品）；

Be aware of Stores total gross profits and control store cost (maintenance fee, labor, consumable goods );

3. 确保执行货品管理系统来推动达成店铺销售结果（盘点、仓库管理和库存管理等）；

Drive sales results in the store by ensuring merchandise systems are followed and executed (cycle counts, stockroom organization, inventories, etc);

4. 分析利用数据，找出店铺的优势和机会。

Analyze sales trends and react appropriately.

REQUIREMENT:

职位要求：

1. 大专以上学历，酒店、酒店管理等相关专业；

College degree or above, major in Hospitality, Hotel & Restaurant Management or related discipline;

2. 同等岗位3年以上管理经验，有餐饮行业工作经验，有奢侈品行业经验者优先；

More than 3 years of management experience in a similar role is required, experience of the F&B industry, ideally experience of the luxury goods industry;

3. 较强的组织和人员管理能力，能在压力下工作，适应能力强；

Strong organizational and people management skills, able to work under pressure and adaptable;

4. 能够在各层次建立良好的业务关系；

Ability to build strong business rapport at all levels;

5. 优秀的中英文书面和口头表达能力。

Excellent command of written and spoken English and Chinese.

上班地址：国金中心