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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

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Summary:

The Sr. Service Engineer reports to the Sr. Director of Engineering of Global Services.  Global Services strives to deliver an unsurpassed value driven experience that makes Baxter an essential service solutions provider for our customers.  Every day we are focused on providing quality service that enables our customers to focus on what maters; patient care.  Baxter is well positioned to be the best service provider for our customers due to the depth of our product knowledge, years of service expertise, commitment to product, serviceability and continued focus on operational excellence.

Service Engineers are part of the development and the service and how it’s maintained.  This position applies a solid understanding of engineering and problem-solving theories/practices toward the development of new or enhanced products or processes.  Creates service deliverables and infrastructure required to support initial product launch and lifecycle management.  Capable of designing machine tooling, jigs, fixtures, gauges and equipment used in the servicing process.  Capable of checking designs and drawings against general standards, design requirements, geometric tolerances, drafting practices and the manufacturing process involved.  The work of the individual should be highly creative, of high quality and offer wide latitude for independent judgment and perception with a minimal amount of supervision. 

Essential Duties & Responsibilities:

• Creates new product development and lifecycle management service deliverables throughout the product lifecycle for medical device products involving hardware.
• Supports new product platform releases.  Develops and implements service training, test equipment, tools, spare parts, and service manuals/instructions.
• Evaluates / makes recommendations on product releases related to design for serviceability.  Creates (or modifies existing) servicing processes and manuals to support repair or refurbishment of fielded product at multiple global sites or in the field.
• Works closely with design team to select, develop, and implement technologies across all medical device development programs. 
• Analyzes key servicing metrics to identify and implement opportunities for improvement in service process quality, cost, or product reliability.
• Coordinates information flow between corporate and local/regional teams.
• Owns Corrective and Preventive Actions related to the product(s) core team(s) supported, using sound root cause analysis.
• May represent Technical Services on new product development and/or lifecycle management core teams. 
• May independently plan, schedule and lead cross-functional teams in detailed phases of the engineering work in a project.
• May approve the work of lower level engineers; may supervise other engineers or technicians.

Qualifications:

• Must be well versed in core engineering disciplines (e.g. mechanical, electrical, software, systems engineering).
• Highly motivated self-starter who is able to work with minimal supervision).
• Must have good interpersonal and oral/written communication skills, good time management, and be capable of analyzing and solving technical problems through innovative thought and application of sound engineering principles and root cause analysis.
• Experience with change control methodologies and configuration management principles is a plus.
• Experience with change control methodologies and configuration management principles is a plus.
• Experience with test engineering and/or reliability engineering principles is a plus.
• Ability to exercise independent judgment and draw conclusions based on available information.
• Good understanding of GMP and quality system requirements.
• Must have the ability to travel.

Education/Experience:

• Bachelor’s degree in a core engineering disciplines (mechanical, electrical, software, systems, or manufacturing process engineering) plus 3-5 years of experience.
• Medical device experience or other regulated industry experience preferred.
• Experience in the use of Lead Six Sigma tools highly desirable.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.