Position: Senior Operation Clerk - Import - Airfreight

General Description:

Assist the department supervisor in performing services duties and invoicing to ensure the compliance with department work procedure and customer SOP

Your key responsibilities:

• Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently
• Execute the pre-shipment (ISAC applying and shipment no. creation) and post-shipments activities (consol document sorting, T&T events updating and master filing) in compliance with the department work procedure and customer SOP
• Coordinate all billing related issues for key accounts according to the customer SOP
• Liaise with oversea office on settling rate disputes according to customers’ tariff
• Support on the special billing work tasks with accuracy according to the customers’ requirement
• Invoicing to customers and inter-companies in compliance with the company guideline and rule
• Backup to the team in order to maintain the daily works in a stipulated standard
• Assist the team head to execute assigned jobs
• Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners
• Provide door to door service including clearance and delivery as required.
• Track & trace for partial and irregular shipments and keep customers informed the status
• Be help desk to answer various inquiries from external and internal general customers
• Handle claims from customers and to co-ordinate exceptional cases with agents
• Implement billing process in accordance with customers’ requirements as well as company’s rule
• Verify the costs from subcontractors and confirm the booking to traffic accountants
• Monitor the job performance of the assistant of C/S agents to ensure quality of paper work
• Develop assistant of C/S agents in business knowledge and personal competence by coaching and training

Your qualifications, experience & skills:

• Junior colleague or above
• 2~3 years working experience in the freight forwarding industry
• Computer literate. Proficiency in MS Office, including Excel and Word
• Proficient in English and Mandarin
  

上班地址：广州市天河区林和西路161号中泰国际广场A座34楼整层