Position Description: We are looking for senior Sales Support Representative to support our customers and sales team in ”country/region” in their day to day agenda and back office tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company. Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions. The job consists of 2 elements: Sales Support Support provided to our Internal Sales Reps and face to face Reps with back- office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps. Your responsibilities will include: • Submission of part number change requests • Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process • Interlocking with the pricing team to align on profitability • Ensure the customer is able to place order against valid contract • Support of other administrative tasks related to ad-hoc tasks to assist sales productivity • Onboarding of new tasks & tools to help to increase sales facing time • Define efficiencies in our processes and tools and implement them • Coordinate team's activities and handle workload distributions Business Partner/End Customer Support Act as a single point of contact for selected BPs and End customers on all pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions. The support requires: • Consistent interaction (via email, call) and professional communication with external and internal customers • Proactive customer approach striving the best possible CX • Identification and understanding of customer needs • E2E process with ability to focus on priorities- orders, tenders, error handling • Work with solutions teams to ensure opportunity can be created and order submitted by customer • Aid revenue flow by solving any potential issues that could impact ordering process on customer side. Organization You will report to Sales Support Manager supporting customers, business partners and sales department. You will participate in weekly collaborative planning calls and meetings. About Lenovo We are Lenovo! Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact. #### Position Requirements: What you’ll bring/ Position Requirements: • University education • Minimum 3-5 year working experience in similar position and/or proven track of succeeding in the role Soft skills: • Strong communication skills • Customer facing skills, both by phone and e-mail • Customer Satisfaction and Customer Escalation Management • Ability to adapt to cultural differences • Excellent problem-solving and analytical skills and ability to work independently • Highly motivated individual with proactive approach, self-driven • Ability to quickly grasp complex systems, procedures. • Ability to identify improvement areas and implement changes • Manage multiple concurrent tasks / projects / priorities • Structured and Stress resistant person • Project management skills/ Solution design Language Requirements: • Fluent English (spoken and written), Danish advantageous Technical Skills: • Strong PC Background - Ability to work with various software packages (MS Office) – Advanced • Experience with Sales processes and back office administration • CRM application - nice to have What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package We are looking forward to discussing this position with you soon! Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.