Career Category

Job Description

Sr. Associate IS Engineer (Data Center Engineer)

Amgen is seeking a Sr. Associate IS Engineer (Data Center Engineer) with experience in the operations, management, design, relocation, upgrade, and decommissioning of business-critical Data Centers and all related supporting technologies. This position must be located in Louisville, Kentucky.

Responsibilities:

• Perform and lead the day to day operations and incident response activities for the local site’s Data Center and IDF/MDF rooms
• Ability to work after normal business hours to support project or incident related items
• Manage site ticket queue and update action items throughout the ticket lifecycle
• Perform infrastructure patching to ensure end user network availability
• Participate in the design, development, and implementation of Data Center projects including but not limited to expansions, upgrades, installations, and decommissions
• Ability to plan, organize, and prioritize incoming tasks and/or project workloads to meeting SLAs
• Provide clear and concise direction to internal and external consultants to increase work productivity
• Review, update, and maintain Data Center and infrastructure "as-built" documentation as re-configurations occur
• Create both high-level and detailed space, rack and cabling design diagrams and facilitate design reviews
• Oversee the delivery of supporting MEP (mechanical, electrical, plumbing) services to all Amgen Data Centers and perform detailed power utilization calculations and optimizations
• Perform asset receiving and inventory duties including unboxing, order validation, record keeping, and proper system labeling
• Ensure inventory management is accurate through DCOp’s Data Center Infrastructure Management (DCIM) tool
• Create, review, and update documentation for the Data Center Operations SOP’s and knowledge base
• Work with IS teams to understand server and network hardware requirements with respect to power density, rack positioning, cabling, cooling, airflow containment and environmental consideration
• Review, understand, and approve facility related maintenances (Mechanical and Electrical) and notify internal stakeholders of upcoming activities with potential impacts

Basic Qualifications

Master’s degree

OR

Bachelor’s degree and 2 years of Information Systems and Data Center experience

OR

Associate’s degree and 6 years of Information Systems and Data Center experience

OR

High school diploma/GED and 8 years of Information Systems and Data Center experience

Preferred Qualifications:

• Minimum of ten (10) years professional experience between IS Operations and Data Center Support
• Knowledge of mission critical power distribution, UPS, PDU, and Mechanical systems
• Strong cross-discipline knowledge of complete critical facility systems
• Strong trouble-shooting and analytical skills
• Ability to provide solutions to complex projects under pressure
• Effective written and verbal communications skills
• Familiar with Visio software and DCIM tools
• Knowledge in Data Center practices (i.e. Information Systems Fault Tolerance, Structured Cabling Practices, Cabinet Power Density)
• Working knowledge with server/network hardware
• Ability to make decisions and work with minimal direction
• Understanding of best practices related to the design, implementation, and operation of various Data Center fire suppression technologies
• Possess a positive, service-oriented attitude and established track record of success
• Strong understanding of infrastructure cables including fiber and copper backbone
• Good understanding of best cabling practices for both vertical and horizontal cabling
• Good understanding of ITIL fundamentals and processes
• Familiarity with industry applications including Service Now, MS products, environmental monitoring, and DCIM software
• Ability to travel up to 15%

Amgen is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.