Position Summary

The key role is to utilize excellent communication, customer service and use collections skills to ensure that the integrity of Wyndham Hotels & Resorts Accounts Receivable is protected.

Responsibilities

• Ensure all WHR managed & franchised hotels' financial obligations to Wyndham are met in a satisfactory manner

• Work closely with WHR Hotels and internal departments to provide support in all needed areas to ensure superior customer service in AR

• Respond to all AR related incoming inquiries (internal and external) on time

• Negotiate payment arrangements at the best interested of WHR

• Resolve past due accounts at the best interested of WHR

• Make proper adjustments for foreign exchange and/or withhold tax, recommend accounts for ICC (International Compliance Committee)

• Provide support and reconciliation to WHR Legal Team as it pertains to transferred and terminated accounts

• Sort and file correspondence for special projects if needed

• Make effort on international collection if needed

• Other job tasks assigned by the line manager as and when deem appropriate

Requirements/ Qualifications

• College degree in finance related major is a must

• At least 3-5 year’s experience in collections or AR

• Customer focused with excellent customer service skills

• Confident, aggressive yet professional personality who does not shy away from making collection calls & drive for positive results.

• Well-developed communication & negotiation skills in both verbal & written in English & Chinese is a must

• Great team work, well organized and intense follow-up skills

• Ability to work under pressure and prioritize workload

• Prior experience in dealing with legal counsel is preferred

• Must possess good analytical skills (proficient in Excel) able to reconcile accounts based on system-generated data.

• Previous hospitality experience would be a plus

上班地址：上海市徐汇区淮海中路1010号嘉华中心26楼