Job Summary:

This position has an extensive of exposure, which includes managing a high quality and luxurious Spa with a broad range of beauty and wellbeing product and service. All in all, to aim at providing world-class service and interesting programme which could satisfy our members’ need of the greatest extend.

Join one of the top Private clubs in Hong Kong as our Spa Manager. With five unique treatment rooms, full service nail salon and hair salon, this position will be vital in continuing to deliver five star luxury services with world class therapists and products to our valued members.  

Job Duties & Responsibilities:

• This role requires strong leadership skills to manage a diverse team.
• Create training plans to encourage people development and set clear, achievable targets for the team.
• Lead by example and be present on the floor when needed.
• Communicate clearly and with transparency, assist the Director to lead the team to move towards Club’s direction.
• Ensure Spa treatments are regularly reviewed to keep them attractive and up to the market trend.
• Strategically provide suggestions on marketing plan, and monthly promotions.
• Must be able to handle difficult situations and/or challenging member situations face-to-face, via phone or via emails as well as be able to coach the team to manage similar situations.
• Manage daily operations including operational hours and manpower to ensure resources are at the optimal use.
• Ensure inventory, member preferences and any related reports are accurately recorded and submitted in a timely manner.
• Ensure safety is always priority, which includes but not limited to equipment, facilities, work area and member areas.
• Work closely with other departments.

Job Requirements:

Education & Experience

• University or College Graduate or above.
• At least 10 years working experience, 5 years in a managerial position within Spa operations.
• Qualified ITEC level 2 in Spa treatments or equivalent; relevant Health and Safety certification.

Skills & Personalities

• Fluent in Spoken and Written English.
• Good management, organization, communication and interpersonal skills.
• Effective verbal and written communication skills, with the ability to work through complex data or situations to see the bigger picture.
• A flexible and ‘can do’ approach to problem solving and working with others.
• Hands on management approach with the ability to mentor and coach all levels of experience and skills.
• Decisive and positive leader.
• Creative and intuitive.
• Tactful, patient and fair.
• Good listener, problem solver.
• Outgoing and enthusiastic.

Working Location:Tai Tam