Service Technician-Call Center 热流道热线服务
赫斯基注塑系统有限公司ShanghaiUpdate time: May 14,2019
Job Description
As part of a dynamic customer focused team, you will be responsible for providing first support and info gathering on all issues reported; attempt to solve by phone, or arrange a Service Technician to travel to customer, follow up and coordinate on all necessary activities until full resolution of the issue.
Key Responsibilities:
? Provide phone/email support to Customers/Husky Sales Area Managers/ Service Technicians
? Logging the incidents in the after-sales database (BaaN LN)
? Coordination of all follow-up activities which are required to solve the individual request
? Provide phone/email support to Customers/Husky Sales Area Managers/ Service Technicians
? Logging the incidents in the after-sales database (BaaN LN)
? Coordination of all follow-up activities which are required to solve the individual request
- Ordering parts to be arranged by Spare Part Team
- Arranging Service Engineers to customers for the next day
- Escalating complex cases to SIF (Service Product Specialist)
Qualifications:
?Engineering degree, ideally in plastics or in mechanics, or an equivalent experience preferred in injection molding
? Customer-focused attitude
? Excellent coordination skills (will handle many small and various tasks in a day)
? Analytic skills to help on troubleshooting issues
? Strong knowledge of Husky Hot Runner products (Single Drops, Hot Runner, Controllers)
? Good initiative, team spirit
? Fluent in Chinese
? Good reading/writing English (for email communication)
? Analytic skills to help on troubleshooting issues
? Strong knowledge of Husky Hot Runner products (Single Drops, Hot Runner, Controllers)
- Knowledge in plastic injection and processing is considered a plus
- Knowledge in machine and auxiliaries is considered a plus
- Outlook and Excel is a must
- PowerPoint is a plus
- BaaN or BaaN LN is a plus
? Good initiative, team spirit
? Fluent in Chinese
? Good reading/writing English (for email communication)
职能类别： 售前/售后技术支持工程师 咨询热线/呼叫中心服务人员
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联系方式
上班地址：中国（上海）自由贸易试验区巴圣路101号
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