Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Service Sales Specialist you will be responsible for driving service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generating service sales opportunities and secure profitable sales within the designated area(s). Focusing on installed base penetration (IB) and selling the entire Service product portfolio in collaboration with other ABB service units, in Robotics & Discrete Automation Business Area in Shanghai, China.

Reporting to the Service and Digital Platform Manager, you will build long term customer relationships and ensure immediate response to specific customer needs and issues.

Your responsibilities

• Penetrating IB, promoting various upgrade, retrofit and value add solutions to the benefit of the customer and ABB. Understanding the channel strategy and the establishment of related prices and preparing sales plans, reviewing them and proposing recovery plan(s) when needed
• Utilizing ServIS to understand the existing installed base (IB) and identifying and developing sales opportunities for Service products and solutions to penetrating the existing IB/new IBs in the market. Focusing on the entire Service portfolio to secure profit for assigned Business Units/Product groups
• Generating Service sales leads and developing new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Taking a One ABB approach to leverage other colleagues’ portfolios
• Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registering customer feedback and ensures customer satisfaction throughout the sales process
• Selling entire service product portfolio to expand ABB footprint in the designated area(s). Monitoring sales proposals, tendering and following up proposal statistics, preparing ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translating the needs of customer into relevant ABB Service offerings and solutions
• Contributing to risk assessments related to price and quality, registering required information into the appropriate customer database, ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Complying with health and safety directives

Your background

• 3 years working experience with minimum 2 years of sales experience
• A College /University or above, major in mechanical or related
• Fluency in English both oral & written