Challenging times require flexibility and adaptability. Therefore, Siemens Mobility Portugal has created a “New Normal Working Model”. This gives you the flexibility to work from the safety of your own home while you can still count on full office support. We are planning to carry this flexibility on to the times after the pandemic to give you more freedom to balance your private and professional life. Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods. With digitalization we enable Mobility operators worldwide to make trains and infrastructure intelligent. Our business segment Intermodal Solutions (IMS) creates and develops innovative high-quality software for trip and train planning, mobile ticketing and comprehensive Mobility as a Service (MaaS) solutions. Our apps have been downloaded more than 200 million times overall. We share one common goal: enhancing the passenger experience with our combined power for the future of Mobility. Siemens is setting up a new Software Development Center in Aveiro targeting Intelligent Solutions for the future of Mobility. We want YOU to join our team in the capacity of: Service Manager (m/f/d) - Railway Planning and Disposition Systems More than 400 employees use innovative software solutions to ensure that traffic runs smoothly and that millions of passengers are optimally informed. Our software and mobility specialists develop tailor-made solutions for planning, dispatching and mobile information systems for transport companies. From the timetable idea to the disposition under the rolling wheel, our timetable construction and management system TPS optimizes the operation of railway companies. As part of the Siemens group, we combine the strengths of a global company with the flexibility and team spirit of an innovative medium-sized company. Your tasks: Management and further development of an effective IT service management for our software products and hosting offers in accordance with ITIL or a comparable service process framework as well as any necessary escalation You develop and manage a service dashboard that enables monitoring based on defined KPIs You ensure standardized service reporting You prepare internal and external service reviews and conduct service review meetings with the customer You plan patch releases and coordinate these internally and externally Resource planning to ensure service and support You check the running costs and ensure through successful work that service penalties are avoided Your profile: You have completed a master's or bachelor's degree in computer science or a comparable qualification with relevant professional experience Alternatively, you have completed training in IT with several years of professional experience You also have relevant professional experience in the support area Ideally, you can fall back on experience in project management and certified ITIL knowledge You have a high level of initiative and a sense of responsibility You are characterized by a careful and structured way of working You would like to get involved in our team, you are committed to promoting issues and appreciate the challenge of quickly familiarizing yourself with new tasks Experience with business requirements and problem analysis You can work in English Our offer: Exciting and varied work environment Employment in a multinational company Flat hierarchies and work in an experienced and friendly team Mobile work is possible It's all in the mix: interdisciplinary, professional, innovative A well-balanced feel-good package: flexible working hours that enable a life-work balance. If this sounds interesting to you, then please send us your application in English and we will get back to you. Organization: Siemens Mobility Company: SIEMENS MOBILITY, UNIPESSOAL LDA Experience Level: not defined Job Type: Full-time