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Service Engineer
Beckman Coulter - Diagnostics Danaher曲靖市Update time: August 14,2019
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Job Description
About Us
Founded in America by Professor Beckman and the Coulter brothers, Beckman Coulter Limited is dedicated to the to the development and sale of instruments, reagents, software and products that simplify and automate laboratory processing that are widely used in hospitals, clinics, and commercial laboratories worldwide. Clinical diagnostic tools implemented within company products include: laboratory automation systems, biochemical analytical systems, immunoassay systems, hematology systems, protein chemistry systems, urinalysis systems, microbiological detection and analysis systems, and blood bank analytical systems. In future developments, Beckman Coulter will continue to lead in the field of medical equipment research and development with cutting-edge technology and complete product lines, and continue to make outstanding contributions to the development of global scientific research! For more information, please visit www.beckmancoulter.com .

Description

REPORTS TO: Service Supervisor
FUNCTION: T h is position will have responsibility to p rovide high quality field service support to the customers in China .
BASIC PURPOSE OF THIS POSITION:
This will include p rovide high quality field service support to the customers for instrument installation, maintenance, repair ,check up and training to customers and assure customer satisfaction in the area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limiting to the following duties :
  • T o work with other CTS Rep. as a proficient CTS team
  • Technical support to dealer's engineers
  • T o provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
  • T o sell service contract and other service products in the area
  • T o provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
  • T o provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
  • T o assist conducting training on his experience products
  • T o maintain his own tools, carried service parts and technical information in good conditions
  • T o fill-in and submit the field service reports, expense report, trip report and work report timely
  • Assist the supervisor to achieve the yearly targets of CTS Dep.
  • T o answer customer inquiries


Qualifications

REPORTS TO: Service Supervisor
FUNCTION: T h is position will have responsibility to p rovide high quality field service support to the customers in China .
BASIC PURPOSE OF THIS POSITION:
This will include p rovide high quality field service support to the customers for instrument installation, maintenance, repair ,check up and training to customers and assure customer satisfaction in the area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limiting to the following duties :
  • T o work with other CTS Rep. as a proficient CTS team
  • Technical support to dealer's engineers
  • T o provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
  • T o sell service contract and other service products in the area
  • T o provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
  • T o provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
  • T o assist conducting training on his experience products
  • T o maintain his own tools, carried service parts and technical information in good conditions
  • T o fill-in and submit the field service reports, expense report, trip report and work report timely
  • Assist the supervisor to achieve the yearly targets of CTS Dep.
  • T o answer customer inquiries
This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.
WORKING RELATIONSHIPS AND CONTACTS:
  • E xternal contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.
  • Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.
SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.
ESSENTIAL EDUCATION AND COMPETENCY :
Two years working experience and related education background is preferred. Being experienced in the medical device industry is preferred.
This position also requires:
· Follows basic instructions to perform simple tasks and/or operate simple equipment
· Continues to learn and acquire expertise as necessary
· Prioritizes activities to complete assigned work
· Anticipates problems and acts to manage them appropriately
· Engages in self-development to expand job and company knowledge in order to be more effective
· Recognizes new ideas and theories and how they impact work
· Holds self accountable for assigned work
· Gathers and develops understanding of information within the company using courtesy, tact and appropriate language
· Reads, understands and creates simple instructions
· Participates on work unit teams to improve processes
· Supports team goals and team members
· Learns customer business needs
· Contributes to customer satisfaction
· Excellent English skills in speaking, reading and writing
O THER R EQUIREMENTS :
TRAVEL REQUIREMENTS:
This position may require business traveling in a frequently situation.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Organization

: Beckman Coulter - Diagnostics

Job Function

: Customer Support

Primary Location

: Asia Pacific-China-China-53-Qujing

Schedule

: Full-time
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