Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Service Coordinator, you will be responsible for coordinating Service work done at site and ensure it complies with ABB's and customer's standards, procedures and policies, for Process Automation Business Area in Tianjin, China.

Reporting to the Service Team Leader, you will be a single point of contact for the customer during the execution of a Service job.

Your responsibilities

• Building and maintaining sustainable relationship with customer. Managing customer requirements and customer enquiries
• Coordinating, planning, scheduling and overseeing all service jobs with necessary resources, spare parts and logistics for site
• Managing customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensuring the required quality is delivered and the health, safety and environmental issues are competently managed.
• Reviewing the scope of the work and ensuring that all parties fulfil their contractual obligations, particularly in regard to claims and changes
• Managing the Service order process in a timely manner from quotation to invoicing and cash collection
• Managing all required reporting and documentation. Ensuring all necessary data has been registered in a timely manner in the system
• Cooperating and coordinating activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensuring the transfer of Service findings to the product/system Local Business Units for improvement of their offerings

Your background

• 2 to 3 years of related working experience
• A bachelor’s degree or above of Marine/Mechanical engineering/Shipping
• Fluency in English communication skills, both verbal and written
• Must be willing to work under high pressure with demanding customers
• Excellent teamwork and team spirit
• Supporting and managing 24 hours service availability / emergency duty. Coordinating the service job with the necessary resource, parts etc.
• Coordinating/communicating with End User Sales regarding customer status. Giving feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.)