Service Consultant 服务顾问

EF English Centers 成人英语培训中心

Suzhou, China 中国苏州

Synopsis:

As a Service Consultant at English Centers, you will communicate with EF student on a daily base. Answer inquiries, solve problems, deal with complaints and reach students’ satisfaction of their study experience

The role:

The Student Service Coordinator plays a key role in EF schools. You are a problem solver for our current students. You work closely with both Marketing, Sales and central IT team, to make sure that we deliver the best service to our students.

You will:

1. Coordinate with Central SSC and other concerned departments for all students' issues

2. Make monthly phone coaching call to all students and edit in system

3. Handle normal technical issues and defects in center and help to communicate with relevant departments on serious issues (Central SSC or IT)

4. Reception and greeting customers, and work with course consultant to handle direct leads in a professional and efficient way

5. Center equipment maintenance, center display and center stock checking and monitoring

You have/are:

1. Bachelors degree in related field or equivalent

2. Knowledge of customer service principles and practices

3. Excellent interpersonal communication skills

4. Self-motivated; detail oriented; flexible; able to work under pressure.

5. Knowledge of relevant computer applications

6. Fluent English communication skill

EF Professional English is a leading company in the fast growing and promising ESL market of adult people. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for adults and skillful of doing their jobs.

EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion

上班地址：华池街88号晋合广场308

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。

About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.