Service Account Manger客户服务经理
爱思客苏州公司ShanghaiUpdate time: May 19,2019
Job Description
上海市 浦东新区

此职位工作地点在:上海

Requirements:

Marketing & Customer Service experience.

Supervisory experience.

Current driver's license. (Optional).

Customer service skills.

Background in the Textile Rental Industry desirable.

Conduct regular Service Review Meetings.

Organise and supervise the receiving, processing and resolution of customer service problems and complaints so that a minimal loss of business is experienced.

Liaise with all departments to ensure service is delivered to agreed levels.

Assist in the hiring and training of all service personnel.

Ensure all service personnel are fulfilling their responsibilities & obligations.

Promote, through training programs, positive customer and employee relations.

Supervise the installation of all new business orders.

Supervise installation, servicing and repair of all dispensing equipment.

Ensure conformance to policies regarding stocking accounts, stocktakes and charging for loss of goods where appropriate.

Assist in the collection of accounts receivable (if applicable), ensuring that proper procedures are followed to achieve collection of accounts promptly.

Supervise active participation of department personnel in sales promotions and programs.

Plan regular re-routing and other cost related programs in line with the business activity of the branch.

Ensure appropriate housekeeping and safety practices in the department.

Recommend changes in the basic structure and complement of the department.-Look after the morale, welfare and safety of team members.

Ensure control of non-conformance within the department.

Ensure implementation and compliance to corrective action requests directed to the department.

Ensure adherence and compliance of Team members to procedures and work instructions.

Carry out department inductions and delegate on the job training.

Ensure customer visitation and stocktake program is devised and adhered to.

Assist in resigning of existing contracts

职能类别: 客服主管

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联系方式

上班地址:上海浦东

公司信息

career opportunities

alsco is a an American company that has strong family values and prides its success on the fact that alsco cares for its people, cares for its customers and cares about achieving its goals. these core values are a strong underlying driving force that sets the tone for the way our business operates & continues to develop to ensure its ongoing success. with more than 16,000 satisfied employees worldwide, why not consider an exciting career with an industry leader?

爱思客是一家美资企业,具有强烈家族式价值观的公司,我们自豪于这样一个事实:爱思客关怀员工,关注客户,关心自己的目标实现。这些核心价值是我们强烈的潜在驱动力,为公司的持续运营发展奠定基调,从而保证公司的持续成功。我们在世界各地拥有超过16000名满意的员工,为什么不考虑这个振奋人心的机会,成为下一个加入行业领导者的员工呢?

alsco can proudly claim to be known as the first supplier of textile services worldwide.
我们可以自豪的告诉您,作为世界上***的纺织品服务商,爱思客享誉世界。

the fact is, we not only invented the textile service business, we actually established it standards. from a modest beginning in 1889, alsco has grown into a global industry leader. we operate service centers at more than 130 locations in more than 12 countries throughout the world. everyday hundreds of thousands of customer pickups and deliveries are made, representing literally millions of uniforms, protective work wear, chef’s outfits, mats and more…
事实上,我们不仅首创了提供纺织品服务的商业模式,更建立了行业标准。从1889年开始,爱思客从微不足道已经成长为全球行业的领导者。我们在超过130座城市运营着客户服务中心,遍布世界12个以上国家。每天,数以万计的顾客享受着我们的收集配送服务,爱思客将数百万的制服,防护服,厨师工作服,地毯等等呈现在客户面前。

why is alsco’s history and experience is important to you? simply this: we have more experience with more types of textile services, to more customers, in more countries, for more years than any other supplier in the world. that’s why we say alsco is the “first in textile services worldwide”
为什么爱思客的历史和经验对你也很重要? 简单来说:比起世界其它同类公司,我们拥有在更多国家,面对更多客户,提供更多种类的纺织品服务,历史更久的丰富经验,这也是为什么我们 说“爱思客是世界***的纺织品服务供应商”

if you're driven and looking to advance yourself through an exciting career opportunity, we want to talk to you. alsco is a company of winners: people who want to make a difference and who want to be recognized and rewarded for personal and team performance.
如果你充满动力,期望通过一份令人鼓舞的工作机会来发展自己,我们期待你的联络。
爱思客汇聚了成功者,欢迎那些 想要脱颖而出的人,想要凭借个人和在团队中出色表现而获得认可奖励的人。

consider joining a:
first in textile services worldwide organization
global industry leader
long serving successful management team from both china & abroad
company that considers you as family
考虑加入我们:
世界第一家纺织品服务机构
全球业界领先者
拥有国内外服务公司多年的成功的管理团队
视你如家人一样的企业
committed group that takes pride in looking after our clients and employees and delivering exceptional customer service at all times.
全身心致力于关注我们的客户和员工的团队,始终为客户提供卓越的服务并以此为荣。
更多了解,请点击我们的网站:
www.alsco.com.au

联系方式:
如您对爱思客的任何职位感兴趣,请将您的中英文简历及期望薪资通过email至hr@alsco.net.cn,请在邮件主题中注明应聘职位,请勿重复发送。

爱思客苏州工厂:苏州工业园区苏虹西路81号苏虹工业坊标准厂房第(a3)单元
爱思客广州工厂:广州经济开发区东区连云路6号1楼101单元

email:hr@alsco.net.cn

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