Senior Technical Support Scientist
AbbottDes plainesUpdate time: February 8,2022
Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

At Abbott Molecular, we realize the potential of personalized care as the laboratory’s most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

Abbott Molecular Our Des Plaines, IL site has an opportunity for a Senior Scientist Technical Support.

Leads and consults on multiple complex projects defined for expanded investigations, design changes, resolving on-market
product problems and resolving technical issues to increase product availability. Manages design change and leads an adequate CFT with the required product/process knowledge to assess impact and develop plan.

WHAT YOU WILL DO:

Quality/Safety: Demonstrate an understanding of the application of the Quality Policy through daily activities.
Maintain vigilance to ensure adherence to the Quality Policy and system procedures by promptly reporting noncompliance
issues to management,

Safety: Work in a safe and environmentally responsible manner.

Technical knowledge: Develop and apply operations/ product/ process knowledge to (area of support). Use sound
judgment, appropriate scientific methods and thorough data analysis.
Accurately documents work
Planning/Project Management: Conceive, plan, design, execute, and document projects/activities efficiently and in
conformance with applicable OPs.
Patient Focus: Anticipates, identifies and resolves internal and external customer issues through understanding of
processes, product performance and clinical utility. e.
Communication/Leadership: Demonstrates effective verbal and written communication skills within and outside immediate
area.
Shares and enhances own knowledge by mentoring and training others

Business Focus/Alignment: Demonstrates fiscal responsibility through actionable recommendations and accomplishments such
as maintaining product availability and improvements in product sustainability.
Aligns resources with strategic business priorities

POSITION ACCOUNTABILITY:

  • Achieves team and individual performance goals.
  • Generates and manages multiple project timelines and resources.
  • Mentors others on their technical writing skills for data analysis, expanded investigation documents, design change documents and change control.
  • Proactively identifies opportunities to improve compliance with QSR / ISO requirements.
  • Confronts issues, motivates and influences others, negotiates and manages crisis, to attain desired results.
  • Listens actively, fosters information exchange, provides scientific and operational information effectively, establishes networks, and presents/defends positions.
  • Develops strong networks throughout the Division.
  • Inspires others toward the achievement of team/project objectives.
  • Operates with integrity and respect, actively resolves conflicts.
  • Utilizes established networks with support groups within Diagnostic Molecular Div.
  • Participates in assessing and responding to internal and external changes.
  • Recognizes and promotes acceptance of changes in internal/external environment.
  • Makes timely scientific, operational, and business decisions, appropriately elevates high-risk decisions.
  • Accountable for identifying appropriate inputs into the change control system based on risk/benefit to the organization.

EDUCATION AND EXPERIENCE, YOU’LL BRING:

Required:

Bachelor’s degree in scientific and technical field is desired or relevant combination of education and experience.

Required: Minimum of 6 years experience in a related scientific

Advanced degree preferred. (Advanced degree(s) may offset required years of experience

Preferred:

.
Advanced degree(s) may offset required years of experience.
/ technical field. Advanced degree(s) may offset required years of experience.

Ph.D. in a life or physical science preferred with up to two years research or industrial experience or BS/MS degree with additional progressive research experience enough to demonstrate equivalency.

Experience with computer and data management.

Experience working in project teams for basic projects or a single complex project.

Experience with change control and/or investigation processes and/or laboratory skills.

Experience with acquiring, analyzing and interpreting data from a variety of sources.

Experience with technical problem prevention / resolution.

Experience with leading project teams and/or mentoring / teaching others. Knowledge of experimental design and/or statistical tools and/or project management
tools.

Understanding change control impact on design / validation of products and/or processes.

Previous experience with multiple immunoassay families (disease states), technologies, clinical utilities and Abbott systems.

Experience in operations (manufacturing/quality).

Demonstrated ability to apply operations knowledge in timely resolution of product / process
technical issues.

Experience interacting with customers to resolves issues.

Experience with application of six sigma tools for root cause identification.

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

  • A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only) 
  • Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only) 
  • Training and career development, with onboarding programs for new employees and tuition assistance  
  • Financial security through competitive compensation, incentives and retirement plans  
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
  • Paid time off  
  • 401(k) retirement savings with a generous company match 
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews

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