Job Duties:

• Support a wide range of voice products including PBX, VoIP, SIP, etc. movement, change and maintenance
• Responsible for the daily operation and administration work in the areas of Voice and Network aspect
• Carry out Operation Center routine jobs as per defined procedures and work instructions.
• Act as the 1st customer contact point / technical helpdesk agent
• Work closely with internal relevant parties for service restoration, planned maintenance, drill or disaster recovery
• Shift duty and 2nd tier support during non-office should be required

Requirements:

• High Diploma or above Holder in Electronic Engineering, Computer Engineering, Information Technology or equivalent
• 3 - 5 years’ experience in IPT / Networking installation or maintenance support
• Holder of CCNA \ CCNP and collaboration has advantage
• Excellent interpersonal and presentation skills, and have a mature, responsible and self-motivating attitude
• Good customer services and able to work under pressure
• Work independently, self-initiative

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