Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.

Roles & Responsibilities:

• Provide product support to customers, partners and consultants according to the support procedures in order to resolve problems of different complexity levels;
• Guarding and meeting the service level as agreed with our customers, partners and the internal organization;
• Provide technical support and update customers and partners in a timely manner, this in accordance with the support and maintenance agreements;
• Authoring Knowledge articles and white papers where required for internal and external audiences;
• Maintain a working relationship with Customers, support teams, QA, and Engineering;
• Ability to work extra hours when needed;
• Able to work a 24 x 7 on call rotation after gaining adequate knowledge of products;
• Able to travel on occasion if needed;
• Review development documentation and provide feedback on Customer Support and Customer Requirements / Implications;
• Feed into product roadmaps on behalf of Customer Support.

Grade/Years of Experience:

• Demonstrates a commitment to learning and development by proactively seeking and acting upon opportunities to grow new capabilities, experience, skills, and knowledge;
• Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements;
• Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives;
• Applies technical and professional knowledge, skills and judgment to accomplish results;
• Excellent spoken and written English;
• Fast and engaged learner of new technologies and products.

Key Technical Skills:

• Bachelor/University degree or equivalent working experience;
• Excellent technical troubleshooting and problem resolutions skills;
• Experience in software support;
• Experience with case handling processes and understanding of R&D development cycles and release management;
• Must have knowledge or experience using various Microsoft and web development technologies including but not limited to: MVC, HTML5, jQuery, CSS;
• Experience with Mongo database a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date