Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Lake Forest, IL currently has an opportunity for a

Senior Specialist Quality Assurance.   This person will support the

implementation of TrackWise Digital and Power BI to serve as the consolidated complaint handling solution for the ARDx division.

WHAT YOU’LL DO

Scope Summary

• End-to-end implementation including design, development, training, initial subscriptions, and technical support transition.
• Covers all five ARDx business units allowing for distinct product categories requiring multiple workflows, unique automation for investigations, regulatory assessments, multiple disparate data sources
• The program will require continual feedback, checkpoints, remediation windows based on best-practice learnings from other Abbott divisions.
• Delivered by cross functional team representing Division QA, Global Intake Hub Network, Manufacturing Site Reps, ARDx IT and Abbott BTS

Core Team Business Subject Matter Expert (SME) Role

Responsibilities:

• Act as a Cardiometabolic SME for the assigned workflow and product/service group.
• Liaise with the wider complaint handling community across all location/BU’s to gather input on other locations working on similar product/service groups.
• Collaborate to define user requirements and document within User Requirement Specification.
• Support the technical team in translating the User Requirements into technical specifications.
• Collaborate with other process SMEs to understand upstream and downstream requirements to ensure a consistent end to end workflow.
• Test software prototypes and provide feedback to developers on functionality and required features.
• Participate in cross-functional discussions to resolve process and technical hurdles.
• Support communication of project progress to sites/BU’s.
• Participate in writing user test scripts to support software validation.
• Perform user acceptance testing of finished modules.
• Contribute to writing of work instructions and user training material.
• Support system rollout and hyper care.
• Promote adoption of the system by colleague by acting as a product champion and providing informal advice and coaching to supplement formal training.
• Contribute to gathering of lessons learned from project.

EDUCATION AND EXPERIENCE YOU’LL BRING

• Bachelor’s Degree
• Minimum 5 years of Quality Assurance experience within regulated industries

• Scientific/technical qualification relevant to assigned product/service area
• Good written and verbal communication skills.

Preferred Experience:

• Experience processing complaints within an enterprise system
• Comprehensive knowledge of one or more areas of ARDx business.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.