Job Highlights

• Being a Night Shift Senior/ Leader in IT Contact Centre/ Service Desk
• Perform system operation & maintain IT/ Contact Centre procedures
• Conduct daily system administration, troubleshooting, apply remediation to system problems and resolve users enquiries
• Higher cert. with 3-5 yr. exp. preferably in IT or Contact Centre field

Job Responsibilities

• Being a Night Shift Senior/ Leader in IT Contact Centre/ Service Desk
• Perform system operation & maintain IT/ Contact Centre procedures
• Control data backup and restoration.
• Conduct daily walkthroughs and routine checking of the computing services.
• Conduct daily system administration, troubleshooting, apply remediation to system problems and resolve users enquiries
• Daily support the operational tasks
• Perform the change and configuration management.
• Meet the corresponding service level agreement (SLA)
• Develop and maintain operational procedures and performance statistics for all computer systems.
• Write system scripts to schedule and monitor the performance of systems.

Job Requirements

• Higher Certificate holder or above in IT or related disciplines
• 3-5 year experience preferably in Information Technology or Contact Centre field
• Knowledge in Microsoft Windows Active Directory, Exchange Server and AIX/Linux Administration is an advantage
• Knowledge in Data Center Operation or holding any Professional Certificate is an advantage
• Good interpersonal communication skill
• Responsible and mature, have a sense of ownership
• Able to work at 7x24 mainly night shift
• Fluent in spoken English, Cantonese and Putonghua
• Candidate with less experience will be considered as Service Desk Specialist
   

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. Please state clearly the position you are applying with reference no. in the subject line and sending a full resume in MS Word Format including recruitment channel, present and expected salary to: Human Resources Department, Automated Systems (HK) Ltd., 15/F., Topsail Plaza, 11 On Sum Street, Shatin, N.T.

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.