Responsibilities：

A. Customer Management

• To be quick respond to any customer enquiry, request & compliant.
• To manage customer feedback and to take corresponding actions.
• To ensure that new information given by customers or LS are acknowledged and implemented.
• To establish strong communication links with these customer.
• To report the customer feedback and comment on product to LS HQ.

B. Daily Operation & Team Management

• According to LS HQ instructions to distribution the latest client and LS quality standards to the team and to take action in a planned and strategic way.
• To recruit, induct, train up and evaluate QA team.
• To be team leader, to manage daily operation in QA team. Hold regularly meetings with QA team and to set up work priority.
• Strategic planning of QA resources in multi-CO.
• To take the lead on solving production and quality problem in QA team.
• To manage all type of QA team issued out findings and results.
• To monitor factory operation status and the performance; and to assess the effectiveness of current factory evaluation procedure and CAP effectiveness.
• To manage the internal and external meetings and to assess the effectiveness.
• To identify & to review the potential problem areas of the product before production startup and offer solutions pro-actively.
• To monitor team's compliance to the production process disciplines and quality standards.
• To handle factory QA audit and factory evaluation works.
• To ensure QA team feed information on factory to TDC team and link to TDC team allows information critical to production, to flow to the QA team
• To Guide and instruct business unit teams, so they understand and comply with all customer technical requirements and feed correct information into QA and factory
• To perform other duties as assigned by LS HQ.

Job Requirements:
Required competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

1. Knowledge of apparel construction and fabrications of different fashion categories.

2. High level of attention to detail and the ability to identify apparel and non-apparel flaws.
3. Hands-on approach at restoring merchandise quickly and effectively.
4. Strong communications, prioritizing, and organizational skills.
5. Ability to take ownership of assigned tasks and meet responsibilities without supervision.
6. Ability to work successfully with any personality type and be a team player.
7. Sense of urgency and ability to maintain performance quality under pressure.

8. Working location in Shenzhen.

Minimum Candidate Qualifications:

1. Minimum 10 years' experience working in a QA/QC, Work in Client office/Buying Office/ factory Production- environment required.

2. Computer literate in Excel, Word and Email required.

3. Must be proficient in spoken/Written English.

4. Technical fashion, garment construction or fabrication knowledge required.

上班地址：深圳市宝安区宝城67区留芳路6号庭威工业园